Legal Page - Sep 19, 02:51:21

Sometimes It’s Just Not a Match ✨

If your order wasn’t exactly what you hoped for, you can return it quickly and without stress.

Name

Order Number

Reason

Refund policy

Last Updated: Sept 22 2025

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, simply fill out the form above. Once your request is reviewed, we’ll send you a return shipping label along with instructions on how and where to send your package.

Please note: Items sent back without first submitting a return request will not be accepted.

You can always reach out with any return questions through the same form.

damages and issues

Please inspect your order upon delivery and submit the form right away if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, place a new order for the product you’d like instead.

european union 14 day cooling off period

If your order is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be in the same condition that you received them, unworn or unused, with tags, and in original packaging. Proof of purchase is required.

refunds

We’ll notify you once we’ve received and inspected your return, and confirm whether your refund is approved. If approved, your refund will be issued to your original payment method within 10 business days.
Please note: It may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval, please contact kinovacontact@gmail.com.